Work Experience

Product Manager, Supplier Journey AI (2024)

Led the 0-to-1 rollout of a Generative AI solution that aggregates company data into mobile app insights, aligned with the goal of Digital Transparency with Suppliers.

• Designed, developed, and deployed a first-of-its-kind, native Gen AI Next Best Action tool to 20+ end users in a dedicated sales division, enhancing high-volume brand presence in one client's high-impact universe of accounts
• Implemented an end-user feedback loop to train the Gen AI model by creating a Microsoft Power Apps mobile application
• Refined 15+ Gen AI model output files to meet ethical requirements before sharing with Sales Consultants in the field
• Led 10+ cross-functional meetings with Strategy, AI, and Brand Management teams to address sales target challenges and develop a conceptualized Minimally Viable Product (MVP) for the Gen AI product

Product Manager, Proof 360 (2022 – 2024)

Digitized industry functions for distributing 100+ premium wine and spirits brands through a Salesforce-powered product, enabling brand managers to set annual sales targets in a central portal.

• Oversaw development of 1 new product by leading a team of 8 developers through bi-weekly Agile sprints
• Managed adoption of the product for 50+ Suppliers by provisioning 1K+ users and setting up the service-desk
• Led the SSO rollout with 50+ supplier companies (e.g., Bacardi, Jägermeister) via Okta, Azure, and others for secure Salesforce access
• Negotiated priority and build requirements for 25+ product features by collaborating with business stakeholders
• Standardized $50M+ of incentive payouts to Sales Agents and integrated with 4 internal products including SAP

• Set the annual roadmap by prioritizing 30+ features for development and building their respective use-cases
• Improved delivery of 75+ development items by enhancing Jira planning and aligning products with product lifecycle management standards, resulting in a 25% increase in feature completion
• Led mandatory data migration efforts for 14 clients by identifying 4 testing partners and creating 3 testing scenarios, building an implementation plan spanning 4 months, and coordinating additional storage with Salesforce
• Directed weekly C-Suite engagement for the product by ensuring 30+ product documents and presentations were current

• Virtualized and updated course content during summer 2020 to enable asynchronous engagement for 120 MBA and BBA students
• Led seven TAs during fall 2020 across three classes

• Pitched humidifier prototype to 10 venture capital and private equity investors to seek $1MM+ in funding
• Performed market research on 50+ humidifiers using the Amazon Scout tool to forecast demand across the competitive landscape, build a financial model, and develop a go-to-market strategy for the new prototype

Consultant — Project Manager (2016 – 2019)

Took part in 6 full deployment cycles of the Cerner Electronic Health Record (EHR/EMR) system to modernize 1.3K+ military hospitals, supervising onsite deployment of the $4.3B system for the Department of Defense.

• Oversaw 4 military hospitals and clinics, driving a 20% increase in central data portal adoption that provided real-time metrics to the client's dashboard in Washington, D.C. and streamlined decision-making
• Coordinated a team across 4 U.S. time zones to ensure 40+ subject matter experts arrived onsite, on time, and without security issues for 150+ sessions with hospital/clinic leads at major deployment events
• Created and maintained the project's ‘one source of truth’: a central SharePoint portal for 500+ users, compliant with Department of Defense and HIPAA standards, with data aggregated in Tableau and Excel dashboards
• Led continuous improvement efforts from the project's initial phase by documenting 10+ processes and holding discussion forums with 30+ key stakeholders to improve tracking of 25 key deployment metrics

Consultant — Business Analyst (2014 – 2016)

Supported the $500MM critical fix of the Affordable Care Act healthcare.gov website through 2 Open Enrollment periods.

• Increased team efficiency 1.5x by mastering critical project technologies (Splunk, SAS, MarkLogic) and training peers to communicate technically with other teams and perform independent ad hoc analysis
• Led a team to resolve 10K+ incidents and 200+ system defects, including Congressionally escalated issues dealing with missing enrollments and allocation of tax credits, by collaborating with cross-functional teams and using SQL
• Generated an annual report from healthcare exchange data to enable the strategy team to present website improvements
• Performed 50+ data cleanups affecting 1MM+ applications and policies based on existing business rules

• Designed and tested iOS and Android mobile applications for the start-up
• Developed and executed functional test scripts and identified defects for ten version releases of the Impulcity mobile app

• Provided quality customer service by answering questions, making suggestions and locating items to increase sales while maintaining the store's pristine image

• Made high-quality pizza with high-quality ingredients to deliver the most satisfaction to customers